Shipping & Returns
Shipping & Refund Policy
Shipping
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Processing Time: Orders are processed within 5-7 business days after confirmation.
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Shipping Time: Delivery typically occurs within 10-12 business days, depending on the destination within India.
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Shipping Methods: We partner with reputable courier services to ensure timely and safe delivery.
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Shipping Charges: Shipping fees are calculated at checkout based on order value and delivery location.
Order Cancellation
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Timeframe: Cancellations are accepted within 24 hours of order placement.
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Process: To cancel, contact our customer support team with your order details.
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Charges: A cancellation fee of 2.5% of the total order value applies to cover transaction costs.
Returns & Refunds
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Eligibility: Returns are accepted for products that are defective, damaged, or incorrect.
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Timeframe: Notify us within 48 hours of delivery to initiate a return.
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Condition: Items must be unused, in original packaging, with all tags intact.
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Process: Contact customer support to arrange a return. Upon receiving and inspecting the item, we will process your refund within 14 working days.
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Shipping Costs: If the return is due to our error (defective, damaged, or incorrect item), we will cover return shipping costs. Otherwise, return shipping costs are the customer’s responsibility.
Non-Returnable Items
- Customized products and items purchased on sale are not eligible for return or refund.
Contact Us
For any questions or assistance regarding our Shipping & Refund Policy, please contact us at:
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Email: support@thenexara.com
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Phone: +91 12345 67890
Note: This policy is subject to change. Please review it periodically for updates.